Eweknit

Refund Policy

Exchanges, Returns, and Replacement

LOST PACKAGE
If it is a mailing issue where it got lost in transit just let us know and we will send out a replacement. If the tracking shows delivered or Return To Sender we can only offer a replacement order to an alternative address because we incur the cost.

SIZING EXCHANGE
If it is a sizing issue we will offer one time free size replacement 1 size smaller or bigger than the original size on the order. 

PRODUCT ISSUE
If it is an issue on our end where we sent out the wrong product, wrong size, bad graphic just send us a picture of what you received for quality control purposes and we can offer a refund or replacement.

We never need anything sent back to us we just need a picture for QC purposes, customers have up to 60 days after the shipped date to claim a refund.

What we need to make a replacement order:

  1. Please provide your name and email.
  2. Please provide the order number
  3. Please provide picture of wrong/ damaged item.
  4. Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.

Once we receive this we will print a replacement product and send it right out!|